1.1 TailTrust ("we", "us", "our") is an online marketplace connecting dog owners ("Owners") with dog walkers and sitters ("Carers"). Our platform allows Owners to browse Carer profiles, make bookings, and pay for dog care services.
1.2 TailTrust is owned and operated by TELVARIS LTD, a company registered in England and Wales (Company No. 17180298). Registered office address available upon request.
1.3 We are the platform provider only. We do not employ, supervise, or directly control any Carer, nor do we provide dog care services ourselves. Carers are independent service providers using our platform to find clients.
2.1 TailTrust provides:
2.2 TailTrust does NOT:
3.1 To create an account you must:
3.2 By completing registration, you agree to be bound by these Terms & Conditions in full and confirm that all information provided is truthful and current.
3.3 You are responsible for maintaining the confidentiality of your account credentials. All activity under your account is your responsibility.
As a consumer, you have the right to cancel your booking within 14 days of making it, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. HOWEVER — if you request that the service begins within that 14-day period, you acknowledge that your cancellation right is lost once the service has been fully performed. If the service has started but is not yet complete, and you cancel within 14 days, you may be charged for the portion already delivered.
4.1 To exercise your right to cancel within 14 days, please contact us at tailtrust@polsia.app with your booking reference. We will process your refund within 14 calendar days of receiving your cancellation notice.
5.1 A booking is confirmed only when payment has been successfully processed through our Stripe-powered system. Bookings made without confirmed payment are not valid.
5.2 All prices are displayed in GBP (£) and are shown clearly to you on the platform at the time of booking, before you confirm and pay. The price displayed at the point of booking is the price you will be charged for that booking.
5.3 TailTrust reserves the right to update its prices from time to time. Any price changes will be reflected on the platform before they take effect and will not apply to bookings already confirmed and paid for.
5.4 A 20% platform fee applies to all completed bookings. This fee is deducted at the point of payment.
5.5 Payments must be made through the TailTrust platform only. Any payment made outside the platform is not covered by TailTrust's terms, protection, or dispute process.
5.6 Funds are held in accordance with Stripe's payment flow. Carers receive 80% of the booking value after the service is marked complete.
Note: The cancellation terms below apply after the 14-day statutory cancellation period described in Section 4, or where you have waived that right by requesting the service start within 14 days of booking.
8.1 Each Carer is solely and independently responsible for obtaining, maintaining, and renewing their own public liability insurance. TailTrust does not verify, endorse, warrant, or guarantee the existence, adequacy, or validity of any Carer's insurance coverage.
8.2 Before booking, Owners are strongly advised to confirm directly with the Carer whether they hold public liability insurance and what it covers.
8.3 TailTrust shall not be liable for:
8.4 TailTrust's total liability arising from any single booking shall not exceed the greater of: (a) the total platform fees paid by the Owner for that booking; or (b) £100. This limitation does not apply to liability that cannot lawfully be excluded.
Nothing in these Terms limits TailTrust's liability for: death or personal injury caused by TailTrust's own negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under English law, including rights under the Consumer Rights Act 2015.
9.1 Each Carer using the TailTrust platform must:
9.2 Carers must notify TailTrust immediately if their public liability insurance lapses or is cancelled.
9.3 Carers are responsible for their own tax obligations under UK law, including registration with HMRC where required. TailTrust does not withhold tax on payments made to Carers and recommends seeking independent tax advice.
9.4 Carers found in breach of these T&C may be suspended or removed from the platform without notice.
10.1 Each Owner using the TailTrust platform must:
10.2 Owners are solely accountable for any damages, injuries, or losses caused by their dog if relevant information — including behavioural issues, aggression, or medical conditions — was not disclosed prior to the booking.
10.3 TailTrust is not liable for any undisclosed issues, including injuries to Carers, third parties, or other animals caused by an undisclosed aggressive dog.
11.1 The TailTrust platform must not be used to:
11.2 Breaching this section may result in immediate account suspension or termination.
12.1 All content on the TailTrust platform — including logos, text, design, and software — is owned by or licensed to TELVARIS LTD. Unauthorised reproduction, distribution, or modification is prohibited.
12.2 Carers retain ownership of content they submit (photos, descriptions). They grant TailTrust a non-exclusive, royalty-free licence to display it on the platform for as long as their account remains active.
12.3 Users may not use TailTrust branding, logos, or trademarks without prior written consent.
13.1 TailTrust collects and processes personal data in accordance with UK GDPR and the Data Protection Act 2018. Full details are available in our Privacy Policy at tailtrust.app/privacy.
13.2 We collect: account information, booking data, communication history, and usage analytics.
13.3 We share data with: Stripe (payment processing), service providers, and where legally required.
13.4 Under UK GDPR you have the right to: access your data; correct inaccurate data; request deletion; object to processing; and data portability. Requests: tailtrust@polsia.app.
13.5 Marketing communications (email/SMS) are sent only on the basis of your separate, explicit consent. You may withdraw consent at any time via account settings or by contacting us.
14.1 If you have a complaint, please contact us first at tailtrust@polsia.app. We aim to acknowledge all complaints within 5 business days and resolve them within 14 business days.
14.2 If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an independent Alternative Dispute Resolution (ADR) scheme. Details of approved ADR providers are available at:
EU/UK ODR Platform: https://ec.europa.eu/consumers/odr
You are not obliged to use ADR and your right to bring court proceedings is not affected.
14.3 Nothing in these Terms affects your statutory rights as a consumer under English law.
15.1 TailTrust reserves the right to update these Terms & Conditions at any time. Material changes will be communicated via email to the registered account address with at least 14 days' notice before taking effect.
15.2 For material changes, we will ask you to actively confirm your acceptance before continuing to use the platform. Continued use after notice, without a prompt to accept, constitutes acceptance only for non-material changes.
15.3 Non-material changes (e.g. correcting errors, updating contact details) may be made without notice.
16.1 These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
16.2 Any disputes arising from these terms shall be subject to the jurisdiction of the courts of England and Wales. If you are a consumer, you may also bring proceedings in the courts of the part of the United Kingdom in which you live.
16.3 If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Email: tailtrust@polsia.app
Company No. 17180298 · Registered in England and Wales